I have go through Electricity Supply Application Handbook and more understand about TNB’s core activities are in Generation ,Transmission , and Distribution of electricity which are being handled by its subsidiaries:
1)TNB Generation Sdn Bhd
2)TNB Transmission Network Sdn Bhd
3)TNB Distribution Sdn Bhd
Currently I’m doing my internship in TNB Distribution Sdn Bhd .TNBD divides its core activities into 3 main areas namely customer service(CS),network service(NS), and support service(SS).
Customer Service(CS):includes functions pertaining to application for supply ,billing &collection ,upgrading of services ,Kedai Tenaga Elektrik Bestari ,the Call Management Centre and other customer related activities.
Network Service(NS):Plans ,designs ,contracts ,operates and maintains the system that delivers supply to the customer.
Support Service(SS):provides synergy with Customer service and Network Service to ensure the smooth functioning of TNBD’s core activities .The support departments at the heart quarters includes Business Management ,Finance ,Engineering ,Human Resource Management ,Materials Resource Management ,Strategic Management and Customer solutions.
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